Returns & Refund Policy

Flowers (Perishable Items)

Due to the nature of fresh flowers:

• All flower sales are final

• We do not accept returns on perishable items

If there is an issue with your order (damage, quality, or incorrect item):

• Contact us within 24 hours of delivery

• Provide photos for review

• We will offer a replacement or partial/full refund where appropriate

Plants, Pots & Non-Perishable Items

• Returns accepted within 7 days of purchase

• Items must be unused and in original condition

• Proof of purchase required

Non-returnable items:

• Used or damaged items (not caused by delivery)

• Sale items (unless faulty)

Delivery Issues

If no one is available at delivery:

• We will leave the order in a safe place where possible

• Or attempt to contact the recipient

• Redelivery may incur an additional charge

Refund Processing

• Approved refunds are processed within 3–5 working days

• Refunds will be issued via the original payment method